At Parker Byte, customer satisfaction is important to us. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities regarding returns and refunds.
1. Return Eligibility
We only accept returns under the following conditions:
- The item you received is damaged, defective, or incorrect.
- You must notify us within 7 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition that you received it.
We do not accept returns for:
- Change of mind.
- Incorrect orders placed by the customer.
- Items that have been used or are not in their original condition.
2. How to Request a Return
If you believe your item is eligible for a return, please contact our customer support at [email protected] within 7 days of delivery. Include the following details in your email:
- Order number
- Reason for the return
- Photos of the damaged or defective item (if applicable)
Our support team will review your request and provide instructions for the return process.
3. Return Shipping
If your return is approved, we will coordinate the return pickup. In some cases, you may be responsible for return shipping costs unless the item was incorrect or defective due to our error.
4. Refund Policy
Since we only accept Cash on Delivery (COD) payments:
- If your return is approved, no cash refund will be issued.
5. Replacement Conditions
If a replacement is offered:
- The replacement item will be sent to the original delivery address.
- We will notify you once your replacement has been shipped.
6. Cancellations
Orders cannot be cancelled once they are confirmed and dispatched. If you wish to cancel before dispatch, contact us immediately at [email protected] and we will attempt to stop the shipment.
7. Contact Us
For any questions regarding returns or refunds, please contact our support team:
Email: [email protected]